Frequently Asked Questions
Here we have gathered answers to everything you might need to know before your trip.
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Cancellation Policy & Terms
Terms for Private Charter
- •Up to 15 days before the event – 25% of the agreed price
- •8-14 days before the event – 50% of the agreed price
- •1-7 days before the event – 100% of the agreed price
- •For boarding/disembarking at a location other than the regular dock (the pier at Slottsträdgårdens kafé), an additional fee of 500 SEK is required.
Terms for Regular Tours
- •By clicking 'Confirm' in the final booking step, you approve the raft tour booking and pay the ticket price. Once you have confirmed your booking, we will send a booking confirmation via email.
- •Cancellation is possible up to five days before the tour, after which the full amount is charged.
